REFUNDS AND EXCHANGES

It is our goal at Nelson Coleman Jewelers to satisfy our customers. Unless otherwise specified, your purchase may be refunded within 30 days from the original purchase date. Any items that show wear, use or have been modified are not eligible for return. All warranty cards and explanation booklets must accompany the returned item. Sale items, special orders, modified and/or custom pieces are not returnable. Gift recipients will be issued a merchandise credit only. Gift certificates and/or gift cards are not redeemable for cash. Return shipping will not be covered by Nelson Coleman Jewelers.

Prices and availability subject to change on all merchandise. Nelson Coleman Jewelers reserves the right to cancel and/or refuse to process any order places through nelsoncoleman.com.

TERMS AND CONDITIONS

This Privacy Policy governs the manner in which Nelson Coleman Jewelers collects, uses, maintains and discloses information collected from users (each, a “User”) of the nelsoncoleman.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Nelson Coleman Jewelers.

Additional Information

In the event that your shipping and billing address do not match you may be required to send additional identification before your item will be shipped. If you do not send additional identification your order will be canceled 24 hours after the request for additional identification was made.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Nelson Coleman Jewelers collects and uses Users personal information for the following purposes:

  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Changes to this privacy policy

Nelson Coleman Jewelers has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Nelson Coleman Jewelers

nelsoncoleman.com