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Warranties

At Nelson Coleman Jewelers we stand behind each piece of jewelry we sell or repair. We offer several warranties and service plans to protect your jewelry.

  • Peace of Mind Extended Service and Repair Plan: for your new jewelry purchase
  • Refurbishment Warranty: for your repaired jewelry
  • Complimentary New Purchase Warranty: provided on all new jewelry purchases
  • Complimentary Repair Warranty: Provided on all repairs completed at Nelson Coleman Jewelers

Peace of Mind

What is Covered:

The Peace of Mind Plan covers your jewelry item for a full 5 years from the date of delivery. Under the terms and conditions below, Nelson Coleman Jewelrs will furnish labor and materials necessary to maintain the merchandise covered by this Plan. This Plan is not a substitute for insurance and only applies to the use of this merchandise under conditions for which it was designed and does not cover loss of damage resulting from fire, flood, sand, dirt, windstorm, hail, lightening, eartquake, theft, misuse, abuse, or Acts of God.

What is required:

For your Peace of Mind Plan to remain in effect, you must bring in your jewelry every six months for inspection. At that time we will recommend any necessary repairs. If the recommended repairs are not completed Nelson Coleman Jewelers is not liable for any damage or loss that may occur. Annually we will clean, polish, and rhodium the jewelry as needed. All repairs must be completed by Nelson Coleman Jewelers or a jeweler approved by Nelson Coleman Jewelers or you will void your Peace of Mind Plan.

Using Your Plan:

Simply take the covered item, along with this Plan and your original sales receipt to Nelson Coleman JEwelers. Provided your inspections are up to date and the damage happened under normal wear, we will assess the damage, prioritize the repair, and return the items covered by your Peace of Mind policy. In no event shall Nelson Coleman Jewelers beliable for consequential damage or delays in rendering service under this plan, or loss of use during the period that the merchandise is being repaired or toherwise awaiting parts. Parts may be replaced with others of like kind and quality. This Plan does not include replacement of ring shank due to loss of gold.

This Plan is guaranteed renewable.

This Plan includes 15 valuable benefits:

  1. Free ring sizing (smaller and up to two sizes larger)
  2. Free tightening of any gem in setting
  3. Free retipping or smoothing of prongs.
  4. Free refinishing, polishing or rhodium finishing
  5. Free chain or bracelet soldering
  6. Free replacement of diamonds or gemstones, if cracked or chipped. (up to $250 retail value/ excluding opals, emeralds and tanzanite)
  7. Free Insurance appraisal updates for jewelry purchased, upon inspection
  8. Free jar of jewelry cleaner
  9. Free clasp replacement on gold chains or bracelets
  10. Free restringing of pearls
  11. Free earring repair and back replacement
  12. If you move, the Leading JEwelers Guild Jeweler in your new area will honor this plan!
  13. Free gift certificate for the full price of this plan, may be applied to new jewelry purchased.
  14. Free cleaning and inspection
  15. 100% trade in guarantee (see sales slip for details)

Refurbishment Warranty

Nelson Coleman Jewelers will provide all the necessary parts and care to keep your warranted jewelry in usable and wearable condition. This is providing the need for service occurs during normal and intended use of the jewelry. Any other warranty conditions, such as six-month inspections, also need to be followed and documented.

Terms of Service:

You may have your Merchandise cleaned and inspected as many times as you want, free of charge, for as long as you own it. To maintain your Refurbished Plan, you need only bring the Merchandise, Plan, and original sales slip to Nelson Coleman Jewelers every six (6) months for cleaning and inspection. As long as your inspections are up to date and the damage happened under normal wear, we will assess the damage and prioritize the repair and return of the items covered by the Plan policy. Customer must and shall perform all maintenance required by any warranty to maintain the merchandise in usable and wearable condition. Loss or damage resulting from failure to comply with recommended service is not covered by this Plan. In no event shall Nelson Coleman Jewelers be liable for consequential damage or delays in rendering service under this plan, or loss of use during the period that the merchandise is being repaired or awaiting parts. Repairs have a standard turn around time of approximately 3-5 weeks unless otherwise noted.

Rush services are not covered by this Plan.

What is Covered:

 This is a repair plan. In consideration of your payment, Nelson Coleman Jewelers will furnish labor and materials necessary to maintain the merchandise referenced by the sales invoice, in a usable and wearable condition, provided that Nelson Coleman Jewelers cleans and inspects (at no charge) the covered item at least once every six (6) months and records the inspection on the record keeping card.

The Plan coverage includes, but is not limited to, the following services:

  • Free cleaning and inspection
  • Prong retipping and replacement
  • Resetting or replacement of lost stones
  • Tightening of loose stones
  • Clasp replacement on gold chains and tennis bracelets
  • Chain and bracelet soldering
  • Ring resizing
  • Stone replacement if chipped or cracked
  • Rounding out bent rings
  • Earring repair and back replacement
  • Refinishing, polishing and rhodium finishing

What is Not Covered:

This is not a replacement plan and is not a substitute for insurance. This Plan only applies to the use of this merchandise under conditions for which it was designed and does not cover loss or damage resulting from fire, flood, sand, dirt, windstorm, hail, lightening, earthquake, theft, misuse, abuse, or Acts of God. This Plan does not cover loss or theft of the merchandise or damage resulting from loss or theft.

This Plan does not replace, but supplements, any other warranties/guarantees applicable to the Merchandise. You must and shall perform all maintenance on the Merchandise required by any applicable underlying warranties/guarantees to maintain the Merchandise in usable and wearable condition. Damage resulting from failure to comply with recommended service and/or maintenance under such warranties/guarantees is not covered by this Plan. Any repairs not performed by Nelson Coleman Jewelers or by a repair center of Our choosing will void this Plan. Nothing herein shall obligate Nelson Coleman Jewelers to repair or replace materials resulting from excessive or abusive treatment of the merchandise other than normal wear and tear.

No Deductible:

You are not required to pay any deductible under the Plan.

Your Obligations:

You must provide the care and maintenance of the Merchandise as required by any and all underlying warranties/guarantees. You must bring the merchandise into Nelson Coleman Jewelers every six (6) months for cleaning and inspection, along with the Plan and original sales slip.

Term:

The term of the Plan shall begin from the date of the refurbish and will continue for two years. It is valid only for the original purchaser or original recipient of merchandise, in case of gift. All service and repairs will be completed by Nelson Coleman Jewelers or by other repair centers of our choice.

Limitation on Transfer:

This Plan is only for the benefit of the original customer or original receive of merchandise in the case of a gift. It is not transferable to anyone else.

Entire Agreement:

This document sets forth the entire agreement between parties with respect to the Plan and no representation, promise or condition not contained herein shall modify these terms.

THIS PLAN DOES NOT REPLACE NORMAL CASUALTY INSURANCE COVERED FOR LOSS, THEFT, OR DAMAGE NOT UNDER NORMAL WEAR. WE RECOMMEND JEWELERS MUTUAL AND ARE HAPPY TO ASSIST IN SETTING THAT UP. THIS IS IN ADDITION AND IN EXCESS OVER ANY VALID INSURANCE

Complimentary New Purchase Warranty

Nelson Coleman Jewelers makes every effort to provide the best product we can. Occasionally, however, in spite of our best efforts, a defect may occur. Because customer satisfaction is our number one priority we guarantee our jewelry to be free of manufacturer’s defects in material and workmanship for 1 year from date of purchase. Nelson Coleman Jewelers will assist in enforcing any and all manufacturers warranties against defects in material and workmanship.

Terms and Services:

You may have your jewelry cleaned and inspected as many times as you want, free of charge, for as long as your own the item. We highly recommend having your jewelry inspected every 6 months. At that time we will recommend any necessary repairs. If the recommended repairs are not completed Nelson Coleman Jewelers is not liable for any damage or loss that may occur.

What is Covered:

This is a maintenance policy. In consideration of your new purchase Nelson Coleman Jewelers will provide the following:

  • Free cleaning and inspection
  • Free retipping or smoothing of prongs for 1 year
  • Free tightening of any gem for 1 year
  • Free clasp replacement on gold chains or bracelets for 90 days
  • Free chain or bracelet soldering repair for 90 days
  • One free ring sizing (smaller and up to 2 sizes larger) within 30 days
  • Free jar of jewelry cleaner, polishing cloth and cleaning disclosure from sales associate
  • 30 day full value refund or exchange on unaltered pieces

This Policy does not cover normal wear and tear or items that are lost. Discoloration or damage due to exposure to chemicals, make-up, swimming pools, hot tubs, or bathing is not covered under this Policy.

Term:

This Policy is valid for 1 year from date of purchase.

Limitation on Transfer:

This Policy is only for the benefit of the original customer or the original receiver of merchandise in the case of a gift. It is not transferable to anyone else.

This Plan is Not Renewable.

THIS PLAN DOES NOT REPLACE NORMAL CASUALTY INSURANCE COVERED FOR LOSS, THEFT, OR DAMAGE. WE RECOMMEND JEWELERS MUTUAL AND ARE HAPPY TO ASSIST IN SETTING THAT UP. THIS IS IN ADDITION AND IN EXCESS OVER ANY VALID INSURANCE.

Complimentary Repair Warranty

Nelson Coleman Jewelers stands behind all work done with a limited one-year warranty on all merchandise we redesign, repair or refurbish unless otherwise noted.

Terms and Services:

You may have your jewelry cleaned and inspected as many times as you want, free of charge, for as long as your own the item. We highly recommend having your jewelry inspected every 6 months. At that time we will recommend any necessary repairs and/or maintenance. If the recommended repairs are not completed Nelson Coleman Jewelers is not liable for any damage or loss that may occur. This policy only applies to repairs made by Nelson Coleman Jewelers or at a repair center of our choosing. Previous repairs made by any other establishment are not covered by this policy.

What is Covered:

This is a maintenance policy. In consideration of your repair, redesign or refurbishment Nelson Coleman Jewelers will provide the following:

  • Free clean and inspection
  • Prongs retipped or replaced by Nelson Coleman Jewelers
  • Stone resetting or replacement (up to ½ CT) in case of loss*
  • Tightening loose stones for 1 year
  • Clasp replacement/resetting on chains and bracelets for 90 days
  • Chain and bracelet soldering for 90 days
  • Ring resizing for 30 days

*Stone must be set in recommended setting. In case of prong replacement or retipping, only valid if all prongs repaired.
What is Not Covered:

  • Glued or epoxied items
  • Enameling
  • Any led solder repairs
  • Gold or rhodium finishing
  • Loss of any prong set stone that has 3 or less prongs
  • Previously chipped, scratched or abraded stones
  • Loss of any gem stone over ½ ct unless it is set the recommended setting.

This Policy does not cover normal wear and tear or items that are lost. Discoloration or damage due to exposure to chemicals, make-up, swimming pools, hot tubs, or bathing is not covered under this Policy.

Term:

This Policy is valid for 1 year from date of repair, redesign, or refurbish.

Limitation on Transfer:

This Policy is only for the benefit of the original customer or the original receiver of merchandise in the case of a gift. It is not transferable to anyone else.

This Plan is Not Renewable.

THIS PLAN DOES NOT REPLACE NORMAL CASUALTY INSURANCE COVERED FOR LOSS, THEFT, OR DAMAGE. WE RECOMMEND JEWELERS MUTUAL AND ARE HAPPY TO ASSIST IN SETTING THAT UP. THIS IS IN ADDITION AND IN EXCESS OVER ANY VALID INSURANCE.