Jewelry Rental: Frequently Asked Questions

Condition

Items are in new or like new condition.

Normal wear consistent with high quality jewelry worn at a formal event is already assumed. However, unusual wear, damage, or foreign substances will give us the right to charge your credit card account for the cost of repair or cleaning or up to 50% of the full Retail Value attributable to that item of jewelry. The amount to be charged is left to our sole discretion based on our assessment of the damage.

No, we will inspect and clean every piece of jewelry before a pickup. While in your possession, we expect you to handle the jewelry with the utmost care.

No damaging alterations can be made. Jewelry must be returned in the condition it was in.

A 15% restocking fee applied, but you may choose another piece if available and will be charged for difference in price.

You are charged for return condition.

Pickup and shipping

Yes, with receipt and driver’s license.

Bring receipt and driver’s license to store the day of the event.

Jewelry can be picked up the day of the event during store hours as early as 10am.

Yes, we encourage returns in store.

We advise jewelry to be returned at our store. If unable to deliver in person, jewelry must be repackaged in its NCJ jewelry box and placed into the corresponding packer box. Each box must be placed and sealed in the prepaid and pre-addressed shipping package included in the initial shipment. Then present as overnight shipment to any USPS office or store.

We recommend returning items in store.

Postmarked date may not fall after due date, we recommend mailing it before the holiday or Sunday or return in store.

We recommend dropping off in store. If this is not an option, contact us.

Payment and fees

No, you are charged the full rental cost or 10% of retail cost upon reservation.

Total rental price will be charged at the time you place a reservation.

Late fees will be charged to your credit card account in addition to all other applicable fees.
One (1) Day Late – 20% of the rental fee for that item will be added to the total fees.
Two (2) to Seven (7) Days Late – 100% of the rental fee for that item will be added to the total fees.
Eight (8) to Fourteen (14) Days Late – 200% of the rental fee for that item will be added to the total fees.
Over Fourteen (14) Days Late – Liquidated Damages apply.

No, we prepay the shipping charges and insurance with the cost being reflected in the rental charges. We do advise returning directly to the store.

Payments are accepted as online which are Discover, American Express, Mastercard, and Visa. No cash or checks are accepted for rented jewelry.

This covers overhead fees.

You will have to pay full retail price of item.

Rental cost is on the regular retail price. Sales prices are not part of rentals.

Other

Jewelry needs to be returned by the fourth day from your pick up date. Drop it off in store or have it postmarked the third day after the event. If event is on the 5th, it needs to be returned or postmarked by the 8th.

Reserve is for the item to be put aside for purchase or rent.

We advise you to reserve as far ahead as possible to ensure the best selection of jewelry.

Why spent hundreds on jewelry to only wear once? Pay a fraction of the cost for your first choice of jewelry.

To rent an item from our website you click on the rent now on the product page. Then you must agree to the terms, checkout, and keep the receipt. The day of the event you will pick up the item(s) in our store with your receipt and driver’s license.

We are not responsible for allergic reactions. Contact us for detailed information about a certain piece if you have allergies.

Investigative consumer reports may be obtained when placing a rental order.

Rentals are due in store or postmarked the third day after the event. If the event is on the 5th, it needs to be returned in store or postmarked by the 8th.

As soon as you are able to, we recommend placing a reservation to ensure the item is available when requested.

You can add items to a wishlist online.

Any of our jewelry online is available for rent excluding rings. The product pages will have a rent option.