Testimonials & Reviews
I had been to various jewelers for over a year when I came here. I was looking to take my original wedding ring diamonds and put it in a white-gold setting to match my mother's wedding band. I liked antique style and wanted filigree in the ring. I had people tell me I could not have what I was looking for. Jacqueline, who did the custom designs was very talented and pleasant. She did not push her ideas on me but really worked patiently to give me what I was looking for in my price range (not an easy task). Well, after a few different options, she came up with a beautiful ring for me. Some jewelers can be snooty, when you don't want to pay a high price, she was not. Everyone was pleasant and accommodating. Thanks Jacqueline, will definitely recommend you to others!
I had been to a variety of stores looking at engagement rings, only finding ones that I liked, not loved. Nelson Coleman's was a perfect fit right away. Jake welcomed us as we stepped in and I was confident that this could finally be the place I found the ring of my dreams. It was so convenient being able to try any of the rings that I wanted with the open case that is accessible to customers. Jake was so helpful in walking me through the entire process, very calmly and carefully, and assured us that he would make sure I was thrilled with my ring, which I was! The ring came in, and is perfect! It was an easy and enjoyable experience, and worth the trip to Towson. Definitely ask for Jake when going in to find your engagement ring!
Very happy with my experience with them so far. I've been a little skeptical about where to take my ring, especially after going to a shady shop I promptly walked out of, my friend ended up recommending Nelson Coleman Jewelers and so far I am quite glad she did. I took my engagement ring in for resizing, and was met with a very friendly and helpful staff member, Jake, who explained the risks with resizing my specific piece due to the design of my ring, but that he didn't think it would be a problem. He was very personable and professional. With resizing my ring they're including polishing, cleaning, and tightening/resetting stones if necessary, which is absolutely wonderful. I cannot wait to see my ring when it's finished! *Update* I picked up my ring yesterday and I couldn't be happier. Jake was just as pleasant and friendly as he was during my first visit. My ring looks absolutely gorgeous and fits perfectly now. They did an amazing job, I highly recommend Nelson Coleman Jewelers. I will definitely be going back for any future jewelry needs. One thing that really stood out to me on my return is that Jake mentioned the "stunning" review I had posted after my initial visit. I thought that it was wonderful that they read their customer reviews. It really shows how much they care about their customers and how they are doing.
I worked with Jake throughout the process of selecting and purchasing my wife's engagement ring and our wedding bands. The customer service that I received from Jake and the entire staff at Nelson Coleman was unmatched by other Jewelers that I visited. Jake was very knowledgeable and went above and beyond to find me a great product at an attractive price. He was such a pleasure to deal with that we have remained friends even after completing our business. I would highly recommend Nelson Coleman. Ask for Jake.
We went to Nelson Coleman after having a terrible experience purchasing wedding rings at a chain jewelry store. Upon entering the store we were acknowledged and welcomed in a fashion that you only get from a family owned store. We worked with Jake, who was absolutely wonderful! He was very sympathetic about our previous experience and wanted to make our process with Nelson Coleman an enjoyable one. When our rings came in, my ring looked nothing like the model we had selected. We were immediately concerned that we were in another bad situation, but Jake put our minds at ease. He personally contacted the manufacturer and corrected the mistake. He told us, "the last thing we want to do is under-deliver for customers who have placed their trust in us". As the quality control director for my company, I was highly impressed with this store's dedication, professionalism and superior customer service. Go to this jewelry store if you want to be treated as a respected customer and not just another sale.
If you want top-notch quality, customer service and honesty, go see Amanda and Susie at Nelson Coleman! I had such an amazing experience with Nelson Coleman. Amanda and Susie have been wonderful to work with and made the engagement ring purchasing experience, which seemed pretty intimidating going in, a truly enjoyable and personal one! I went into the store with an idea of what I wanted in the way of an engagement ring for my now fiancée, and Amanda and Susie helped me bring it to reality. What I wanted required a custom design, and they spent a ton of time helping me in the process, dealing with my tough demands and advising me where necessary! Really, the customer service could not have been better - in fact, I can't think of any other big purchase in which I've been so confident that I could trust the people helping me. Truly an amazing experience and I'm looking forward to the working with Amanda and Susie on the wedding band selection process!
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When my husband and I initially got engaged 6 years ago, we went to Smythe jewelers. We worked with someone and ended up needing them to contact a jewelry designer to see if the ring we wanted was available in alternate metals. We were promised a call back and never got one. A call weeks later to follow up with them and no one knew anything about it.
We then head to Nelson Coleman on a friend's recommendation. From the get go the owners seemed interested in getting to know us, not just selling us jewelry. Their small store is personal and amazingly...stocked with an interesting selection that always changes with items that range from inexpensive to lavish.
In the six years we have been Nelson Coleman customers, we have moved to Viriginia and still make the drive up to buy jewelry for ourselves and as gifts. Everytime we go, we received a complimentary jewelry cleaning. All services are fantastic and every detail is attended to with care towards the jewelry and us as customers.
I will forever be a customer of Nelson Coleman Jewelers. Smyth and other stores may have a large selection, but Nelson Coleman is focused on building trust and doing business with integrity. They have our business for life.
I had such high hopes for this place, and after my and my boyfriend's first appointment for designing an engagement ring, I was really pleased. We had a recommendation by a friend to go here, but things went downhill from that first meeting.
1. They told us the ring would be ready in 2 weeks (something we thought was quite quick, but still). It took them a month and a half over their original estimate.
2. They told us we could change the ring to yellow gold, but their first attempt didn't turn out well at all and they tried to make us take it as it was even though we paid for a certain look.
3. My boyfriend was suppose to have his grandfather's ring refitted. He confirmed how it would look, and has the paperwork to say that it should be done - they forgot about it completely. He is leaving for the summer and now I have no idea when we will be getting that ring back.
4. They did nothing to make this unfortunate situation right (aside from acknowledging this review).
To their credit, they tried to stay in communication with us once all of these problems popped up, but it didn't particularly matter because nothing got accomplished any sooner or with better results.
They really wowed us in our initial appointment; I am so sad to have to write this review.
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Both my boyfriend and I recently talked to the staff here, and while I understand that a lot of these occurrences were just unfortunate mistakes, that doesn't mean they didn't occur and mess with our expectations and future plans.
One thing I will add is that we worked with someone named Jaci who was the absolute sweetest throughout this whole process.
Wow -- I can't recommend Nelson Coleman highly enough! Ask for Jake to assist you if he's working - he did a fantastic job with assisting us getting my wife's engagement ring and wedding band buffed. Very nice people & qualified jeweler.They know their stuff. It's a small shop but that makes it better, in my opinion. We'll be back to shop for jewelry there very soon in the future.