Refunds and Exchanges
It is our goal at Nelson Coleman Jewelers to satisfy our customers. Unless otherwise specified, your purchase may be refunded within 30 days from the original purchase date by the original client when accompanied with the sales receipt. Any items that show wear, use or have been modified are not eligible for return or exchange. All warranty cards and explanation booklets must accompany the returned item. Sale items, special orders, completed layaways, modified and/or custom pieces are not returnable or exchangeable. Gift recipients will be issued a merchandise credit only. Gift certificates and/or gift cards are not redeemable for cash.
Nelson Coleman Jewelers will not cover the cost of return shipping for online orders. Item must be returned unused, unworn, and undamaged with original packaging.