• Guarantee Policy
• Pricing Policy
• Return Policy

At Nelson Coleman Jewelers , we are proud of the products and services we offer. We believe wholeheartedly in standing behind what we sell and the expert services that we provide.

Therefore, we guarantee everything we make, repair and sell for a period of one year from the date of sale or completion of the repair unless otherwise expressed in writing.

This means we guarantee such things as stones becoming loose or falling out and that the parts we make, replace or repair will not break in the areas where we did the work. In the case of a watch, we guarantee that it will function properly.

If at anytime you are not satisfied with a product or service, please notify us immediately. Rest assured that we will take care of the situation for you promptly and cheerfully.

Gems & Diamonds

We cannot guarantee that a diamond or gemstone will not chip, break, scratch or fracture. Therefore, we strongly suggest insuring your jewelry. If you do not have an existing policy, we will be happy to provide you with a referral.

We cannot be responsible for the further fracture or damage to stones or diamonds received from the customer that are already damaged, chipped, broken or have large inclusions or imperfections. We will attempt to inform the customer of any potential problems we see before proceeding with any repair; however it is the customer’s ultimate responsibility to be aware of any potential problems.

Ring Sizing

One complimentary ring sizing is included with any ring purchased at Nelson Coleman Jewelers except for some sale items, as-is items, and/or specialty types of wedding bands and rings that need to be ordered, manufactured or altered to the correct size.

We will assist you in determining your correct finger size. If we size your actual finger and the size is incorrect, we will resize your ring at no charge within 14 days from the date of delivery.

If you request a different size than what was determined to be the correct size and the ring does not fit, we will charge you to resize the ring to the correct size. Please note that a size cannot be taken from another ring and be considered accurate.

Some fingers may require a ring to have an orthopedic device in order to properly fit. We cannot guarantee proper fit in those cases without an orthopedic shank, which is an additional charge.

Specific Items Not Guaranteed

1. Glued items
2. Enameling
3. Lead solders
4. Gold or rhodium plating
5. Loss of any prong set stone that has three or less prongs
6. Loss of any round stone over .50 carat unless it is set in a six prong gold setting or four prong platinum setting
7. Any gemstone lost from its mounting due to abuse or damage of the prongs, channel, bezel, or other style of setting
8. Pre-existing conditions:
1. Prong set stones that have thin prongs, missing prongs, or stones that are set crooked, leaving a much shorter prong on one side of the stone than the other.
2. Bead setting where the beads are badly worn or some beads are missing or stones that are set crooked leaving part of the girdle of the stone sticking up beyond the surface of the metal.
3. Channel setting where either the channel is very thin, worn, not straight across the stone, or there is no support underneath the channels to hold them together. Example: No cross wires or support to keep the channel from pulling away leaving the stone to loosen up or fall out.
4. Bezel or half bezel setting where the bezel is too thin, worn, or the stone is set crooked and not all of the stone is held in by the bezel.

We do not assume responsibility for the loss of a single diamond or colored gemstone above one carat. We strongly encourage customers to have their valuable jewelry properly appraised and covered by a jewelry rider with their homeowners insurance or other insurance carrier such as Jeweler’s Mutual.